How ENGAGE Solves Common Issues Facing Labor Affiliates
LABOR LEADER CHALLENGES
We feel your pain and you are not alone.
Here's what many organizations we talk to daily face — and how ENGAGE meets them head on.
Top 5 Challenges Facing Labor Leaders and Union Affiliates
#1. Financial Management
ENGAGE seamlessly collects and processes dues, and can even replace dues collection through employer Payroll Deductions if required. This solution bypasses so-called "Right-to-Work" legislation - designed to restrict labor's support of public service employees.
#2. Member Engagement and Retention
Automated reminders and mobile-first alerts boost attendance combined with member self-service keeps everyone's contact information current. Easy to maintain rosters with actionable alerts and powerful built in communication tools. Automated email reminders, engagement tracking and gamification all work to increase member participation.
#3. Communication, Organizing and Growth
Powerful distibution lists, actionable rosters, HTML Email creation and delivery, SMS text messages,real-time Surveys, and delivery analysis.
#4. Data Management and Optimization
Single-source data for all of your vital information. Modern, app-based experience. Deep integrations with leading delivery service organizations. Best-in-class digital security.
#5 Technical Support and Onboarding
Our U.S.-based support and onboarding teams are there to guide you at every step. We view each client as a labor partner, and strive to honor each support interaction as such.
Labor Affiliate Solutions from ENGAGE
Are Government Agencies restricting union dues deductions in your state?
The Challenge: The public sector has, or is at risk of eliminating, employee Union dues collection through payroll deduction legislation. State and federal agencies are restricting a worker's right to pay dues through the elimination of payroll deduction/dues check-off, to impede union progress and slow the growth of union membership.
The Solution: By partnering with UnionTrack and adopting ENGAGE, Unions can quickly use ENGAGE technology and UnionTrack's proven onboarding process to collect and process dues, replacing dues collection through employer Payroll Deduction.
- Import member data.
- Configure dues calculations and workflows.
- Set up credit card and ACH payment processing.
- Invite and track memebrs to begin using the new process through ENGAGE.
ENGAGE allows Unions to regain control of dues collections, while giving members full control over their dues payment methods.
Is your current software support responsive to your requests?
The Challenge: Is your technology provider a true partner? Do you have access to a support team that promptly follows up on and completes open tickets, and provides Union operations guidance?
The Solution: Get help anytime with our dedicated customer support team. Team members are on call for critical support needs. Your team will have access to:
- On-demand tutorials and held documents.
- Responsive helpdesk.
- Access to team members via help desk.
- Support Portal for technical documents.
Do your members feel thier voices are heard and that they are connected to the organization?
The Solution: Develop comprehensive communication strategies using integrated email, text messaging, polling, and surveys. All while tracking message delivery and engagement metrics by recipient.
Give your members a voice! Generate insightful, two-way conversations with your membership through engaging Polls and Surveys.
- Distribute updates and announcements through the Member Portal wall posts.
- Distribute and share documents with Members or restrict access just to Board Members.
- Create and Delver SMS Polls/Surveys.
- Create and Deliver HTML Email and Text Messaging.
- Manage everything through Dynamic Distribution Lists.
Is key organizational information out of sync and stored in multiple locations?
The Solution: By consolidating information into a single, secure system of the truth, organizations can reduce data silos, ensure accuracy, and gain a comprehensive view of their membership data.
- Minimize multiple spreadsheets.
- Filter and segment member data to create directories, mailing lists, and event invitation lists.
- Filter, segment, sort and export any ENGAGE data for reporting purposes.
- Create smart data import templates for repeat use.
Union meeting attendance and active participation are low
The Solution: ENGAGE event management and registration empowers your organization to segment members and invite eligible members to upcoming events. ENGAGE users who send links to event invitations and registration forms over text see a notable increase in attendance.
- Use Dynamic Distribution Lists to invite eligible members to register for the meeting.
- Manage event seating inventory with waitlist support.
- ENGAGE supports multi-day, multi-location event registratio.
- Reporting tracks registration confirmations.
Is your member management system built specifically to support Union operations? or, does your organization require operational workarounds?
The Solution: ENGAGE is built for Unions by people who are Union members with deep Union connections and experience.
- ENGAGE is highly configurable, making it both flexible and capable of supporting complex workflows and due calculations, while remaining easy to use.
- The ENGAGE feature roadmap is informed by customer feedback.
- The UnionTrack team is dedicated and committed to supporting our customers.
- The support team takes pride in the relationships they develop with our customers.
- Not only will they support your instance of ENGAGE, but they will also serve as consultants, sharing their deep Union operational experience.
- All ENGAGE users benefit from access to new features informed by our customer base.
- The ENGAGE product is a time- and pressure-tested, stable platform that provides 99% uptime.
- Hosted on Microsoft Azure, ENGAGE is secure and backed by state-of-the-art security certifications.